FAQs
1. What products does Kid Star sell?
Kid Star sells a variety of products for children, including animal-shaped towel blankets and child development chairs. Our unique value proposition is to provide parents with innovative solutions that promote their child's health, independence, and development from a young age.
2. What is Kid Star's return policy?
Kid Star has a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To start a return, please contact us at kidstar0108@gmail.com. You can find more information about our return policy in our Refund Policy section below.
3. How can I contact Kid Star?
You can contact Kid Star by emailing us at kidstar0108@gmail.com. We are here to assist you with any questions or concerns you may have.
4. Can I return a damaged or defective item?
Yes, if you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our Refund Policy for more information.
5. Can I return personalized or custom items?
Unfortunately, we do not accept returns for personalized or custom items. These items are specially made for you and cannot be resold. If you have any questions or concerns about your specific item, please contact us.
6. How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
7. Can I exchange an item?
Yes, if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow our return process and contact us for further assistance.
8. What is the European Union 14 day cooling off period?
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please ensure that your item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. For more details, please refer to our Refund Policy.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at kidstar0108@gmail.com. You can always contact us for any return question at kidstar0108@gmail.com.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at kidstar0108@gmail.com.